Home | FAQ



Q1: Do you ship to Canada?

A: Yes, we ship Canadian products to Canada and require an original prescription.

>>Back to Questions

Q2: How can I order from canadianpharmacyking.com?

A: We offer convenient ways for our customers to order from us - online, by phone, or by fax or mail. Please click How to Order for complete ordering instructions.

>>Back to Questions

Q3: Do I need a prescription to order from your company?

A: Yes. Like your local pharmacy, Canadian Pharmacy King requires a valid prescription written by a licensed physician, in order for us to dispense your prescription medications. All prescription medications are clearly marked by . Without a valid prescription for such items, we will not be able to process and ship your order. Over-the-counter products do not require a prescription and are indicated by .

>>Back to Questions

Q4: How can I send you my prescription?

A: You can send your prescription to us by fax, email, or mail.

Our toll free fax number is: 1-866-204-1568

The email address is: CustomerService@canadianpharmacyking.com

Or you can mail your prescription to the canadianpharmacyking.com call center at:

Unit #202A
8322 130th Street Surrey,
BC Canada V3W 8J9
>>Back to Questions

Q5: Do you only sell Canadian drugs or do you sell drugs from other countries as well?

A: In addition to dispensing from our affiliated Canadian dispensing pharmacy, we also dispense your medications from international fulfillment centers that are approved by the regulatory bodies from their respective countries. We affiliate with dispensaries in the following jurisdictions that ship product to our customers: Canada, Mauritius, India, New Zealand, Singapore, Turkey, and United Kingdom.

>>Back to Questions

Q6: If my drugs are shipped from countries other than Canada, will I receive Canadian drugs from the dispensaries in these other countries that ship to me?

A: No, Canadian drugs are only shipped from our affiliated Canadian dispensary. Our affiliated dispensaries in other countries will ship drugs that they have procured from either their own jurisdiction or other countries except Canada and USA. Rest assured that we only affiliate with authorized dispensaries that procure products through reputable sources.

>>Back to Questions

Q7: What is the difference between brand and generic drugs?

A: The biggest difference between most brand name drugs and their generics is that the brand product costs significantly more.

Brand and generic drugs are therapeutically and chemically equivalent. Generic drugs are required to have the same active ingredient, strength, dosage form, and route of administration as the brand name product. Trademark laws require the drugs to look different, so the generic version may be a different color, a different shape, have a different taste, or contain inactive ingredients that are different.

>>Back to Questions

Q8: Are generic drugs safe?

A: Yes. Each generic must demonstrate it is equivalent with its brand-name counterpart by showing that it delivers the same amount of active ingredients into a patient's bloodstream in the same amount of time as the pioneer drug.

Generic drugs that do so should have the same therapeutic effect and therefore the same benefits and risks as their brand-name counterparts, but at less cost.

>>Back to Questions

Q9: How much am I charged for shipping?

A: Our shipping charge is a single flat rate of $10.00 for your entire order regardless of the number of products you order.

>>Back to Questions

Q10: Can I return my medication if I no longer need them?

A: Because we work in conjunction with licensed pharmacies to protect the safety of you and other parties involved once a prescription and non-prescription products have been dispensed it cannot be returned for any reason.

Under the pharmaceutical law prescription drugs are not returnable. All sales are final. So before ordering (completing your order) please consult with your physician regarding your medications. For more information, please look in our policies section.

>>Back to Questions

Q11: How long is delivery time?

A: Shipping from Canada takes 4-8 business days and International orders take 14-18 business days.

>>Back to Questions

Q12: How can I pay for my order?

A: Canadian Pharmacy King accepts Visa, Mastercard, personal Checks and International Money Orders. Please write check and money order to Candrug.

We DO NOT ACCEPT money orders that are US only and state "Negotiable only in the US".

>>Back to Questions

Q13: Are there any limits on the type of prescriptions I can fill?

A: Canadian Pharmacy King legally cannot ship narcotics or controlled drugs and benzodiazepine medications across the border.

>>Back to Questions

Q14: Do you fill orders for pets?

A: Yes, we can provide medication for your pet as long as you have a valid prescription.

>>Back to Questions

Q15: Will you accept my current insurance?

A: No, we currently only accept Visa, Mastercard, personal Checks and International Money orders.

>>Back to Questions

Q16: Do you ship to countries other than Canada and the United States?

A: Yes, we will ship to most countries in the world. There is a minimum $25.00 shipping charge and other restrictions may apply. Please phone or email customer service for more detail.

>>Back to Questions

Q17: Do you offer overnight shipping?

A: Currently we only offer regular ground shipping.

>>Back to Questions