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FAQ

ANSWERS

Q1: Do you ship to Canada?

A: Yes, we ship Canadian products to Canada and require an original prescription.

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Q2: Do you ship to countries other than Canada and the United States?

A: Yes, we will ship to most countries in the world. There is a minimum $25.00 shipping charge and other restrictions may apply. Please phone or email customer service for more detail.

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Q3: Do you offer overnight shipping?

A: Currently we only offer regular ground shipping.

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Q4: How much am I charged for shipping?

A: Our shipping charge is a single flat rate of $10.00 for your entire order regardless of the number of products you order. We charge a flat rate of $10.00 per order.

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Q5: How long does delivery take?

A: Shipping from our Canada dispensaries takes 4-8 business days, however orders from our international dispensaries take 14-18 business days.

Please Note: Due to the impact of COVID-19 order from Canada may take 1-3 weeks and from our International Suppliers may take 1-3 months. For more information please contact Customer Service.

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Q6: How can I order from CanadianPharmacyKing.com?

A: We offer 5 convenient ways for our customers to order from us - online, by phone, fax, email or mail. Please click How to Order for complete ordering instructions.

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Q7: Do I need a prescription to order from your company?

A: Yes. Like your local pharmacy, Canadian Pharmacy King requires a valid prescription written by a licensed physician for us to dispense your prescription medications. All prescription medications are marked by the icon. Without a valid prescription for such items, we will not be able to process and ship your order. Over-the-counter products do not require a prescription and are indicated by the icon.

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Q8: How can I send you my prescription?

A: You can send your prescription to us by fax, email, or mail.

Fax Toll-free: 1-866-204-1568

Email address: CustomerService@canadianpharmacyking.com or

Mail your prescription to:

Canadian Pharmacy King
Unit #202A
8322 130th Street Surrey,
BC Canada V3W 8J9
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Q9: Do you only sell Canadian drugs or do you sell drugs from other countries as well?

A: In addition to dispensing from our affiliated Canadian dispensing pharmacy, we also dispense your medications from international fulfilment centers that are approved by the regulatory bodies from their respective countries. We affiliate with dispensaries in the following jurisdictions that ship product to our customers: Canada, Mauritius, India, New Zealand, Singapore, Turkey, and United Kingdom.

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Q10: If my drugs are shipped from countries other than Canada, will I receive Canadian drugs from the dispensaries in these other countries that ship to me?

A: No, Canadian drugs are only shipped from our affiliated Canadian dispensary. Our affiliated dispensaries in other countries will ship drugs that they have procured from either their own jurisdiction or other countries except Canada and USA. Rest assured that we only affiliate with authorized dispensaries that procure products through reputable sources.

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Q11: What is the difference between brand and generic drugs?

A: The biggest difference between most brand name drugs and their generics is that the brand product costs significantly more.

Brand and generic drugs are therapeutically and chemically equivalent. Generic drugs are required to have the same active ingredient, strength, dosage form, and route of administration as the brand name product. Trademark laws require the drugs to look different, so the generic version may be a different color, a different shape, have a different taste, or contain inactive ingredients that are different.

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Q12: Are generic drugs safe?

A: Yes. Each generic must demonstrate it is equivalent with its brand-name counterpart by showing that it delivers the same amount of active ingredients into a patient's bloodstream in the same amount of time as the pioneer drug.

Generic drugs that do so should have the same therapeutic effect and therefore the same benefits and risks as their brand-name counterparts, but at less cost.

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Q13: Can I return my medication?

A: Because we work in conjunction with licensed pharmacies to protect the safety of you and other parties involved once a prescription and non-prescription products have been dispensed it cannot be returned for any reason.

No. Pharmaceutical laws restrict the returning of prescription medications.

Under the pharmaceutical law prescription drugs are not returnable. All sales are final. So before ordering (completing your order) please consult with your physician regarding your medications. For more information, please look in our policies section.

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Q14: How can I pay for my order?

A: Canadian Pharmacy King accepts Visa, Mastercard, personal Checks and International Money Orders. Please write check and money order to Candrug.

We DO NOT ACCEPT money orders that are US only and state "Negotiable only in the US".

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Q15: Are there any restrictions on the type of medications I can order?

A: Yes. We cannot dispense narcotics, controlled drugs, refrigerated medications, or benzodiazepine outside of Canada.

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Q16: Are there any limits on the amount of medication I can order?

A: We can fill a maximum 3-month supply of your prescription.

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Q17: Do you fill orders for pets?

A: Yes! With your valid prescription we can provide medications for your pets.

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Q18: Will you accept my current insurance?

A: No, we currently only accept Visa, Mastercard, Personal Checks and International Money Orders.

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